Terms & Conditions

Gofare provides private airport transfer services in Cancún, Riviera Maya, and Los Cabos, Mexico. The service consists of transporting passengers from the airport to their hotel or from their hotel to the airport, in private vehicles.

Gofare does not operate as a taxi service, rideshare, or public transportation. All transfers are pre-booked and pre-paid.

• All bookings must be made and paid in advance through our website.
• Payment is processed securely by Stripe. We accept major credit and debit cards (Visa, Mastercard, American Express).
• Prices are per vehicle, not per person.
• The price shown at booking is final — no hidden fees or tolls.
• You will receive a booking confirmation by email. Please keep it for your records.

• Free cancellation: Cancel at least 24 hours before your scheduled transfer for a full refund.
• Cancellation within 24 hours: No refund will be issued.
• Modifications: You may change your booking details (date, time, hotel) up to 24 hours before the transfer by contacting us via WhatsApp or email.
• Refunds will be processed to your original payment method within 5–10 business days.

• If you do not appear at the designated pickup point at the agreed time, the transfer will be considered a no-show and no refund will be issued.
• Our driver will wait up to 60 minutes after your flight's scheduled arrival time at no additional charge, to account for customs, baggage claim, and immigration delays.
• If your flight is significantly delayed or cancelled, please contact us immediately via WhatsApp so we can reschedule.

• We monitor flight arrival times. Minor delays are automatically absorbed.
• For delays over 3 hours, please contact us to confirm the transfer is still needed.
• If your flight is cancelled, contact us to reschedule at no charge.

• Passengers must be ready at the pickup point at the agreed time.
• Passengers are responsible for their own luggage at all times.
• The number of passengers and luggage must not exceed the vehicle's capacity.
• Gofare reserves the right to refuse service to passengers who are visibly intoxicated or behaving aggressively.
• Smoking, alcohol consumption, and food are not permitted inside vehicles.

• Gofare carries passenger liability insurance as required by Mexican law.
• Gofare is not responsible for: loss or damage to personal property or luggage; missed flights due to traffic or unforeseen circumstances; delays caused by natural disasters, road closures, or force majeure events.
• Our maximum liability is limited to the amount paid for the affected transfer.

• Private Transfer: up to 8 passengers
• Luxury Transfer: up to 5 passengers (SUV or Executive Sprinter)
• Group Transfer: up to 15 passengers (bus or executive van)
• If your group exceeds vehicle capacity, an additional vehicle will be required at an additional cost.

Gofare is not liable for delays or cancellations caused by events beyond our control, including but not limited to: hurricanes, floods, road closures, strikes, government orders, or any other unforeseen events. We will make every effort to notify you and offer a rescheduled transfer.

These terms are governed by the laws of Mexico. Any disputes will be resolved before the courts of Cancún, Quintana Roo, Mexico, or Los Cabos, Baja California Sur, Mexico, depending on the destination, unless otherwise agreed.

For bookings, changes, or complaints: contacto@gofaretravel.com or WhatsApp +52 1 998 353 0983.