Contact Us
Transfers 24/7. Customer support: 09:00-17:00 every day (Chetumal time).
+52 1 998 353 0983
Customer support: 09:00-17:00 (Chetumal time)
contacto@gofaretravel.com
Reply within 24 hours
Hours
Transfers 24/7. Customer support: 09:00-17:00 every day (Chetumal time).
Destinations
Cancún · Riviera Maya · Los Cabos · Yucatán. Airport ↔ hotel transfers.
Emergencies
If your transfer is already booked and you need to report a change, message us on WhatsApp. We reply from 09:00 to 17:00 (Chetumal time).
Outside support hours, questions about a booked transfer are passed to your assigned driver.
Quick answers
How do I cancel or modify my booking?
Message us on WhatsApp or email with your confirmation number. Free cancellation with more than 24 hours notice.
What if my flight arrives late?
We monitor flights. Your driver will wait up to 60 minutes after your scheduled arrival time at no extra charge.
Do you accept cash payment at the airport?
No. All transfers are pre-paid online when booking to guarantee your spot. We accept Visa, Mastercard, and American Express.
Where do I find my driver on arrival?
Your driver will wait in the arrivals area holding a sign with your name. Exact details are included in your email confirmation.
For ARCO rights or privacy matters: contacto@gofaretravel.com