This Privacy Policy explains how Gofare (operated by MOVILIDAD TURISTICA RIVERA MAYA, S.A. DE C.V.) collects, uses and protects the personal information you provide when using our website and booking services.

1. Who We Are

MOVILIDAD TURISTICA RIVERA MAYA, S.A. DE C.V.
RFC: MTR160127JX3 · Trade name: Gofare
Address: Calle Sol, Manzana 12 Lote 1, Casa 1, SM 18, Cancún, Benito Juárez, Quintana Roo, Mexico, C.P. 77505
Privacy contact: contacto@gofaretravel.com

2. Information We Collect

Full name
Email address
Phone number
Flight information (airline, flight number, origin city, arrival/departure date and time)
Destination hotel
Number of passengers
Payment data (processed exclusively by Stripe — we never store card numbers)

3. How We Use Your Information

Necessary purposes (no additional consent required):

Process and confirm your transfer reservation
Coordinate pickup with our drivers
Process payment through Stripe
Send booking confirmation and receipts
Respond to your inquiries

Optional purposes (with your consent):

Send promotional offers and newsletters
Request a review of your experience

4. Third Parties

We share your data with:

Stripe Inc. — payment processing. They may collect device and browsing data for fraud prevention. See Stripe's Privacy Policy.
Google LLC (Google Sheets) — reservation records management.
Make (Integromat) — booking automation workflows.

We do not sell your personal information to third parties.

5. Your Rights (ARCO)

You have the right to:

Access — know what data we hold about you
Rectification — correct inaccurate data
Cancellation — request deletion of your data
Opposition — object to certain uses of your data

To exercise these rights, email: contacto@gofaretravel.com. We will respond within 20 business days.

6. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of any sale of your data (we do not sell data). To exercise these rights, contact: contacto@gofaretravel.com.

7. Data Retention

We retain your data for as long as necessary to provide the service and comply with legal obligations (generally up to 5 years for tax and accounting records).

8. Cookies

Our website uses cookies. For more information, see our Cookie Policy.

9. Changes to This Policy

We may update this policy. Changes will be published on this page with a new effective date.

10. Contact

For privacy questions: contacto@gofaretravel.com or WhatsApp +52 1 998 353 0983.